The quality of health services has become a priority in the modern health system, defined as a service that meets professional and patient needs by efficiently using resources and minimizing risks. The quality of health care implies the best possible outcomes, timely service, rational use of resources and application of appropriate procedures. Qual...

By Tamara Milosavljević, Nina Stoičević, Dragan Ivanović

Emotional intelligence and health care are closely linked. Empathy is regarded as one of key dimensions of emotional intelligence. The nursing profession has numerous general, but also generic, competencies which requires not only technical knowledge, but also psychological support in everyday work. The aim of this review paper is to point out the ...

By Nina Stoičević, Tamara Milosavljević, Jelena Pavlović